Network Support Specialist

The University of Pikeville is actively seeking a dynamic and committed professional to serve in the role of Network Support Specialist. This position is responsible for the day-to-day operation of the enterprise network, and will serve as a backup to the system administrators.


  1. Diagnose, troubleshoot, and resolve hardware, software or other network problems and replace defective components when necessary.
  2. Manage campus routers, wireless access points, access switches, firewall, and other network equipment.
  3. Generate patch management reports for campus network equipment. Maintain current known stable releases of firmware/software updates on equipment.
  4. Manage VoIP telephone system including conference bridges, moves, adds, changes, long distance, call routing, etc.
  5. VLAN/WLAN Configuration and Management.
  6. Assist with management of the security camera system.
  7. Generate network statistics and reporting.
  8. Monitor network status using enterprise network monitor software.
  9. Build and revamp existing network infrastructure for redundancy and resiliency to meet University DR and business continuity plans.
  10. Work with team members and third-party vendors for cable installation and termination.
  11. Maintains current knowledge of wiring standards including EIA/TIA T568A/B, as well as national, state, and local fire code.
  12. Other duties as assigned.


Position requires daily contact with co-workers, faculty, staff, and students in order to plan, organize, and implement daily workflow and projects, as well as to train, inform, and assist with any inquiries. These relationships are maintained through e-mail, telephone, and person-to-person contact.

Education/Skill Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or related field preferred or equivalent work experience. 
  • At least 3 years of experience with network or systems administration.
  • Knowledge and adherence to ITIL best practices for execution of Incident/Request/Change Management.
  • Must have experience working with office equipment, e.g. MS and MAC systems, servers, printers, routers.
  • Routing Protocol Expertise.
  • Understanding of DNS topology and concepts.
  • Understanding of IP Address Structure.
  • Ability to organize and plan work independently as well as in a team atmosphere.
  • Related certifications such as CompTIA A+, Network+, Security+, CCNA, CCNP, etc. are preferred but not required.
  • Experience working with Aruba and Cisco networking equipment preferred.

The University of Pikeville offers a competitive salary commensurate with qualifications and experience. UPIKE offers a competitive benefits package including medical, dental, vision, and life insurance, telemedicine, long-term disability, tuition waivers, a 403(b)-retirement plan, and HSA, FSA, & dependent care accounts. UPIKE also offers a generous holiday schedule and paid leave program.

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials.

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students. 

For more information about the University of Pikeville, please visit Interested applicants should complete the online application by visiting In addition to the application, interested applicants are requested to attach to their application a letter of interest, current resume, and the contact information for three to five professional references.

Date Posted: 06/22/2021
Department: Information Tech/Adm Computing
Employment Type: Full-Time (40 hours)
Position Type: Staff