Helpdesk Customer Support Technician

The University of Pikeville is seeking a Helpdesk Customer Support Technician to provide support to the Information and Technology Services department and the students, faculty, and staff of the University of Pikeville.

Responsibilities:

1. Maintain equipment in classrooms campus-wide.
2. Assist student body with utilizing provided IT resources.
3. Deploy, implement, and maintain endpoint devices for faculty, staff, and students.
4. Review patch management reports and remediate any discrepancies found.
5. Review endpoint security reports and ensure endpoints are up to date with anti-malware definitions. Remediate any discrepancies found.
6. Assist with development and maintenance of departmental knowledge base.
7. Assist in maintaining campus equipment inventory.
8. Responsible for working a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner.
9. Work with third party vendors to resolve issues with campus owned assets managed by the IT Department.
10. Ability to work independently and function in a team environment.
11. Other duties as assigned.

Relationships:

Position requires daily contact with co-workers, student workers, supervisor, staff, faculty, students, and the public in order to exchange information and generate work flow. These relationships are maintained through e-mail, telephone, and person-to-person contact.

Education/Skill Requirements:

• Associate degree in Computer Science or related field, or higher.
• Must have experience working with office equipment, e.g. computer, printer, and other computer peripherals.
• Must be proficient with Microsoft Office, particularly Word and Excel.
• Must be able to perform simple calculations.
• Must be familiar with conducting research on the Web.
• Must have experience with computer maintenance.

The University of Pikeville offers a competitive salary commensurate with qualifications and experience. UPIKE offers a competitive benefits package including medical, dental, vision, and life insurance, telemedicine, long-term disability, tuition waivers, a 403(b)-retirement plan, and HSA, FSA, & dependent care accounts. UPIKE also offers a generous holiday schedule and paid leave program.

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials.

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.

For more information about the University of Pikeville, please visit http://www.upike.edu. Interested applicants should complete the online application by visiting http://jobs.upike.edu. In addition to the application, interested applicants are requested to attach to their application a letter of interest, current resume, and the contact information for three to five professional references.