Director of the Center for Academic Excellence

The University of Pikeville in Pikeville, Kentucky seeks a dynamic and creative professional interested in leading and directing the University’s academic excellence initiatives. This is an exceptional opportunity for a motivated and accomplished professional to join a progressive student success team. Under the direction of Assistant Dean of Student Success, the Director of the Center of Academic Excellence (CAE) is responsible for providing academic support services programming for students with a range of academic abilities including honors level, academically at-risk, and first-generation students. This includes success strategies, learning skills, time management, and academic assistance outside the classroom for diverse students with diverse schedules.


  1. Provide leadership direction including developing, planning, goal setting, implementation, evaluation and accountability for academic support services programming.
  2. Supervise and coordinate academic support services such as tutoring, supplemental instruction, writing center, student success courses, and other student academic learning services outside of the classroom.
  3. Develop and collaborate with Center for Student Success on implementing programming and processes such as academic recovery, study skills, etc.
  4. Collaborate with Athletics, Admissions, the Division of Student Success, and others to integrate and offer academic support services as part of the onboarding process for new and continuing students.
  5. Develop and implement a tracking and assessment system for academic support services while also utilizing the Early Alert System to monitor academic progress.
  6. Develop and implement regular trainings and workshops in conjunction with UPIKE Professional Development for faculty, administrators, staff, and work-study students.
  7. Collaborate with data management experts at UPIKE such as Institutional Research to provide student usage data needed for the early alert system, academic recovery systems, student success tracking, and retention.
  8. Provide regular reports for assessment and planning purposes.
  9. Develop and administer the budget for all programs related to academic support services.
  10. Hire, train, schedule, supervise, and evaluate the work performance of assigned personnel.
  11. Write grant proposals as part of a team focused on academic success as needed.
  12. Plan and coordinate research projects related to areas of responsibility and prepare a variety of research related reports.
  13. Participate in shared governance through service on planning and/or operations committees and task forces.
  14. Evaluate and adjust the student intake process of the CAE annually to better promote equity and access.
  15. Under the supervision of the Assistant Dean, maintain a positive working relationship with faculty, both undergraduate and graduate), and athletic staff.
  16. Maintain Canvas resource page for all students, including the creation of content and resources and an annual evaluation of usage and accessibility.
  17. Maintain confidential records regarding interactions with students in accordance with FERPA Regulations.
  18. Engage in professional development opportunities as provided, specifically involving writing and digital rhetoric support strategies, academic coaching, and academic support services.
  19. Represent the Center for Academic Excellence and division of Student Success on committees and task forces as needed.
  20. Perform other related activities as assigned.


Position requires daily contact with co-workers, supervisor, students, faculty, and staff in order to advise and promote student success and retention. These relationships are maintained through e-mail, fax, telephone, and person-to-person contact.


  • Master’s degree from an accredited college/university in education, counseling, or related field is required.
  • Five (5) years academic support services, student success, and/or advising experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
  • Minimum of three to five years of progressive responsibility as a leader and/or manager and managing a team to achieve goals.
  • Experience tutoring, mentoring, or counseling experience working with students with a range of academic abilities including honors level, academically at-risk, and first-generation students.
  • Strong technology skills and experience with tools for scheduling, recording and tracking student data, assessment of student outcomes, and data analysis.
  • Experience with different tutoring models and supplemental instruction (SI).
  • Experience with the use of educational technology for support and proficiency in the use of a Learning Management System (LMS) and an Early Alert System (EAS).

Skill Requirements:

  • Knowledge of effective practices in academic support services.
  • Knowledge of federal and state laws relating FERPA and HIPPA as pertaining to academic support programs.
  • Knowledge of leadership and management principles and techniques.
  • Knowledge of accounting, budgeting and fiscal reporting.
  • Knowledge of due process for resolving student and employee complaints or issues.
  • Ability to effectively communicate orally and in writing.
  • Ability to build and maintain collaborative internal and external relationships with broad constituencies.
  • Ability to use appropriate technology for data tracking and reporting.
  • Ability to implement innovation in education support processes.
  • Ability to supervise area coordinators and student workers.
  • Ability to relate to and empathize with the needs of students.
  • Ability to exercise group leadership skills, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
  • Ability to dream big and create the most innovative, inspirational and effective Academic Excellence Center in the country.

The University of Pikeville offers a competitive salary commensurate with qualifications and experience. UPIKE offers a competitive benefits package including medical, dental, vision, and life insurance, telemedicine, long-term disability, tuition waivers, a 403(b)-retirement plan, and HSA, FSA, & dependent care accounts. UPIKE also offers a generous holiday schedule and paid leave program.

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials.

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.

For more information about the University of Pikeville, please visit Interested applicants should complete the online application by visiting In addition to the application, interested applicants are requested to attach to their application a letter of interest, current resume, and the contact information for three to five professional references.

Date Posted: 03/24/2023
Department: Student Success
Employment Type: Full-Time (40 hours)
Position Type: Staff