Student Support Outreach Coordinator

The University of Pikeville in Pikeville, Kentucky seeks a dynamic and creative professional interested in serving as the Student Support Outreach Coordinator for the Academic Cultural Enrichment (ACE) Program, a federally-funded TRiO program that aims to improve student academic performance and increase retention and graduation rates. This is an exceptional opportunity for a motivated and encouraging professional to join a holistic support team. Under the direction of the ACE Program Director, the Student Support Outreach Coordinator is responsible for monitoring and assisting in the progress of up to 165 ACE participants.

Primary Responsibilities:

  1. Monitor and evaluate the academic progress of 165 low income, first generation, and disabled college students from intake to graduation on an on-going basis.
  2. Conduct academic counseling sessions once a semester or as needed and requested with ACE participants and develops academic goals with each participant for successful completion of academic coursework.
  3. Develop, implement, and disburses all programming information associated with orientation programs such as GROWL virtually, in-person or hybrid.
  4. Responsible for maintaining all ACE social media accounts and advertising for program activities and events.
  5. Collaborate with public affairs and related campus departments to have ACE information shared on the UPIKE website and other university platforms to promote ACE program goals and initiatives to incoming and current students.
  6. Increase retention rates through academic planning, programming, and collaboration with on campus personnel.
  7. Plan and conduct academic related workshops for students using in-person, virtual or hybrid model of instruction.
  8. Refer students to on-campus and off-campus resources necessary for retention and graduation objectives related to the delivery of program services, including counseling and tutoring.
  9. Research, prepare, and write Student Support Services proposal each TRiO grant competition year.
  10. Assist the Project Coordinator in the implementation and advertisement of the ACE LEADS leadership orientation program and accompanies students on all off-campus trips and activities.
  11. Assist with the implementation of Financial Literacy curriculum to all 165 students using an in-person, virtual, or hybrid model of instruction.
  12. Assist in the recruitment of ACE eligible students who have been accepted for enrollment at orientation and welcome week activities and events. 
  13. Utilize all institutional programs, databases, and processes to communicate with and advertise to ACE program participants (NURO, Campus Groups, Canvas, etc.) and prepare weekly reports from these programs to ACE staff.
  14. Attend and contribute to monthly ACE advisory board meetings. 
  15. Enter academic and financial student data in BLUMEN database, as requested, for reporting to U.S. Department of Education.


Position requires daily contact with students, co-workers, faculty, and several departments throughout the campus in order to discuss goals, objectives and activities, as well as to receive records on participant academic issues, financial needs, or any needed accommodations. These relationships are maintained through e-mail, telephone, and person-to-person contact.

Education/Skill Requirements:

  • Bachelor’s degree is required. Master’s degree is preferred.
  • Previous experience working with at-risk students and higher education is preferred.
  • Proficient with Microsoft Office (Word and Excel) and Google suite.
  • Excellent communication and organizational skills.
  • Interest and ability to encourage, inspire, and advise students in a higher education environment.    

The University of Pikeville offers a competitive salary commensurate with qualifications and experience. UPIKE offers a competitive benefits package including medical, dental, vision, and life insurance, telemedicine, long-term disability, tuition waivers, a 403(b)-retirement plan, and HSA, FSA, & dependent care accounts. UPIKE also offers a generous holiday schedule and paid leave program. 

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials. 

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history. 

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students. 

For more information about the University of Pikeville, please visit Interested applicants should complete the online application by visiting In addition to the application, interested applicants are requested to attach to their application a letter of interest, current resume, and the contact information for three to five professional references.

Date Posted: 03/24/2023
Department: ACE Program
Employment Type: Full-Time (40 hours)
Position Type: Staff
We are no longer taking applications for this position.