IWS - Information Technology - Help Desk Asst IWSITHELPDKAST - Fall/Spring 24/25

Working at a Helpdesk is a common entry point to a successful career in IT. This work study opportunity as a Helpdesk Assistant provides hands-on experience in learning remote diagnostic platforms, developing valuable customer service skills, and experience communicating as a professional team member.

Responsibilities and Career Competencies:

• 1. Work a helpdesk ticket queue.  Respond, effectively communicate, and resolve issues in a timely manner.(C, TW, P)
  2. Assist student body with utilizing provided IT resources. (C, CT, )
  3. Deploy, implement, and maintain endpoint devices for faculty, staff, and students. ( T )
  4. Ability to work independently and function in a team environment. (L,, TW, P)
  5. Other duties as assigned.

• Communication (C )
• Teamwork (TW)
• Professionalism (P)
• Career & Self Development (CSD)
• Critical Thinking (CT)
• Equity & Inclusion (EI)
• Leadership (L)
• Technology (T)

Preferred Skills:

• The 3 “p”s of customer service: professionalism, patience, and a “people-first” attitude
• Willingness to learn customer service skills and new technologies
• Strong, active listening ability
• Attention to detail, and organizational skills
• Timeliness and time management
• Written & verbal communication skills
• Team oriented
• Basic computer knowledge and Microsoft software suite, Word, Excel

Computer Skills:

     Word, Excel, Power Pint, Social Media and New Technology, Troubleshooting various hardware and software

Other Skills:

      Attention to detail, Strong active listening abilities, Written & Verbal communication, Customer focused, Willingness to learn new things

Relationships: students wil have the opportunity to work or interact with the following:

     faculty, staff, Parents, Students, Prospective students, Campus visitors Alumni, Other departments, Vendors

Work Schedule

• Monday through Friday between 9am and 4pm

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Heat

• Cold

Odors/smoke

Toxic Agents

Noise

Vibrations

Wetness

Humidity

• Dust

• Machinery

• Light intensity

• Electrical currents

Physical demands included here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Keyboarding

Reaching

• Stooping/kneeling

• Crouching/crawling

• Pushing up to 50 lbs.

• Pulling up to 50 lbs.

• Lifting up to 20 lbs.

• Carrying up to 20 lb

Climbing

Balancing

Supervisor:  Heather StClair

Pay Rate:  $8.75/hr

Number of positions:  3-4 students / 120 hours total for each (average of 20 hours a week)

Location: Armington Learning Center , Basement #009

 To Apply, complete required sections and upload your academic schedule (and practice schedule) in addition to uploading your resume 

Important Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students. Inquiries may be directed to the University of Pikeville Title IX Coordinator by calling 606-218-5344.